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Knowledge Base
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Login to Webmail
Click the link to login to webmail. Enter your email account name and password. Note: it may take a few minutes for newly created accounts to be available in the webmail system.
Login to webmail
Click on the tab to configure your mail client
Micrososft Outlook
1. Go to Tools->Account Settings
2. Click New
3. Leave Microsoft Exchange, Pop3, IMAP, HTTP set and click Next
4. Check Manually configure servers settings or additional server types and click Next
5. Leave Internet Email selected and click Next
6. Enter the requested information:
o Your Name
o Email Address - your full email address
o Account Type - Pop3
o Incoming mail server - see your email settings for details
o Outgoing mail server (SMTP) - see your email settings for details
o User name - your full email address
o Password - your email account password
o Check remember password
7. Click More Settings
8. Click the Outgoing Server tab
o Check My outgoing server (SMTP) requires authentication
o Select Log on incoming mail server before sending mail
9. Click the Advanced tab
o Enter Incoming server (POP3) port - see your email settings for details
o Enter Outgoing server (SMTP) port - see your email settings for details
10. Click Ok
11. Click Next
12. Click Finish
Outlook Express
- Open outlook express (included with windows and internet explorer)
- Click the tools menu and then accounts
- Click the add button and choose mail
- Enter your name as you want it to appear in your email and click next
- Enter your email address - youremail@domain.com and click next
- Select incoming mail server as POP3
- For incoming mail server (POP) enter - pop.domain.com
- For outgoing mail server (SMTP) enter - smtp.domain.com
- Click next
- Enter account name as youremail@domain.com
- Enter your password
- Click next and then click finish
- Select the new account, click properties and click the advanced tab
- Change the SMTP port from 25 to 5050
- Change the POP port from 110 to 5051
- Save your settings
OPTIONAL:
Our mail systems require that you always attempt to read an email before sending. To setup Outlook Express to always attempt to read emails before sending follow the steps below:
- Open the Tools menu and select Accounts
- Click the Mail tab, select the email account in the account list and click the Properties button
- Select the Servers tab
- Check the My server requires authentication option and click the Settings button
- Select Log on using and enter your above account information
Using your mail with Windows Live Mail
- Click the "Add e-mail account" link found on the left sidebar.
- Enter the requested information
- Enter your E-mail address.
- Enter your Password (password info found in your website admin's email accounts area).
- Enter your Display Name.
- Check the option for "Manually configure settings for email account".
- Click next.
- Enter the requested information (detailed information to enter into the fields can be found via your website admin's email accounts area).
- Set the "My incoming mailserver is a" option to POP3.
- Set the Incoming server. This is your POP server.
- Leave the incoming port set to 110.
- Do not check the "This server requires a secure connection (SSL).
- Set "Log on using" to "Clear text authentication".
- Set the Login ID to your account name. Please note that you must enter your full email address.
- Set the Outgoing server. This is your SMTP server.
- Leave the outgoing port set to 25.
- Do not check the "This server requires a secure connection (SSL).
- Do not check the "My outgoing server requires authentication".
- Click next.
- Click finish.
Please note that if you get an error when trying to send/receive, try changing your SMTP port to 5050 and your POP port to 5051.
Using your mail with Thunderbird
- Go to Tools and click Account settings
- Select the Account options drop down and select Add mail account
- Enter the requested information:
- Name
- Email
- Password
- Click continue
- Enter your user name which is your full email address (ie Yourdomain.com)
- Enter the Incoming
- Set your pop server address (ie pop.Yourdomain.com)
- Set the drop down to pop
- Enter your incoming pop port (ie 110 or 5051)
- Set the drop down to none
- Enter the Outgoing
- Set your smtp server address (ie smtp.Yourdomain.com)
- Enter your outgoing smtp port (ie 25 or 5050)
- Set the drop down to none
- Click the Re-test Configuration button.
- You may have to click this button multiple times until the Create Account button appears
- Click the Create Account button
Using your mail with iPhone/iPad
- Click Add Account…
- Choose Other from list of mail providers
- Choose Add Mail Account
- Enter information into New Account settings
- Name – Your name
- Address – your email address
- Password – your email password
- Description – a description
- Click “Save”
- Select “POP” from choice of IMAP & POP
- Enter information into “Incoming Mail Server” settings
- Host name – pop.domain.com
- Username – Your email address
- Password – should be set to value from previous step
- Enter information into “Outgoing Mail Server” settings
- Host name – smtp.domain.com
- Leave username and password blank
- Click "save"
- You may be prompted with a message indicating that you cannot connect using SSL. Answer yes to the option to try without SSL.
- If you still get an error when trying to send/receive, make sure that your Authentication setting in Advanced is set to "MD5 Challenge-Response"
Please allow up to 5-10 minutes for the verify process to finish.
Using your mail on Android Device
- Go to your email application, hit menu, and click add account.
- Enter your email address and password. Then click the next button.
- Select pop3
- Enter your user name - your full email address (default is incorrect)
- Enter your password
- Enter pop3 server as specified in your email account setup instructions (ie pop.domain.com)
- Set security type to none
- Select next
- Enter the smtp server (smtp.domain.com)
- Confirm that your port is set to 587
- Set security type to none
- Confirm that require signin is checked
- Verify user name and password are correct
- Select next and finish setting your preferences
Using your mail on Windows phone 7
- Go to the settings area and click the "email & accounts" option
- Select "add an account"
- Select "advanced setup"
- Enter your email address and email account password and click "next"
- Select "Internet email account"
- Enter the following:
- Account name - your full email address
- Your name
- Incoming email server - see your email setup instructions
- Account type - POP3
- User name - your full email address
- Password - your password - see your email setup instructions
- Outgoing (SMTP) email server - see your email setup instructions
- Check the "Outgoing server requires authentication"
- Check "Use the same user name and password for sending email"
- Select "Sign-in"
Using your mail on Mac eMail Client
- Load your mail client
- Go to File->Add Account
- Enter your name, email address, and your email account password
- Click continue
- Enter your incoming mail settings
- Select "Pop" as your account type
- Set your incoming mail server. This is the pop server in your email setup instructions (ie pop.domain.com)
- Enter the User name which is your full email address
- The password should already be filled out, so click continue
- Wait for the email client to finish verifing this information
- Enter your outgoing mail settings
- Set your outgoing mail server. This is the smtp server in your email setup instructions (ie smtp.domain.com)
- Do not check the use authentication option
- Click continue
- Wait for the email client to finish verifing this information
- Set Outgoing Mail Security
- Do not check Use secure sockets layer SSL
- Leave authentication should be set to none
- Click continue
- Verify your settings are correct and click create
- You can verify your email account is setup properly by trying to send and receive a new message
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